Frequently Asked Questions
Why don’t you accept international bank transfer, Visa or MasterCard?
International bank transfers are prohibitive, while credit card networks don’t allow tobacco vendors to use their payment channels. Learn more…
Are the prices in your store indicated per carton or pack?
All prices in our stores are indicated for 1 Carton. 1 Carton contains 10 Packs.
Do you share your customer’s information?
No, we do not share or sell our customers’ information to any person or agency. All the information is kept confidential and secret and is used only for shipping purposes.You can read more about Privacy Policy
Can I make an order by telephone?
Sorry, we do not process telephonic orders.
How long does it take for my order to arrive?
Shipping times range from 16 to 24 days, depending on the destination country. To most countries, delivery shouldn’t take longer than 2 weeks from the day of the dispatch. We’re still trying to wrap our heads around how the postal system works as we had packages delivered to the USA in 5 days straight, and sometimes it would take 30 days to deliver to you. We guess it’s fair to say that the delivery time is a bit random, and to our great regret, there’s nothing we can do about it.
What countries do you ship to and how much does shipping cost?
We ship everywhere in the world! We provide free shipping and “Express mail” costs $7.28 per carton.
Is there any bulk order discounts?
Yeap, although keep in mind that reselling tax-free cigarettes locally is probably illegal, while sharing with friends & family is definitely not!
Will I have to pay excise duty?
The short answer is no. The long one sounds like this: it really depends on where you’re ordering from. There are countries like the USA, the Netherlands, Belgium, Spain and France that didn’t ever (for the past 6 years) ask our customers to pay any sort of tax, even in those rare cases when customs officials manually inspected the contents of the parcels. In other countries like the UK, Germany, Australia and New Zealand, an excise duty is sometimes applied. From our experience however, this doesn’t happen more often than about 10% of the time. The truth is that the mail volume is big enough for it to be impractical to scan and verify the contents of each and every incoming parcel, so only a few end up being looked at closely. The funny thing is that in some countries (e.g. Australia & New Zealand), the money that you pay us together with the requested tax will still end up costing less than buying the same cigarettes locally – and only about 10% get inspected in the first place!
What does the package look like, is it discreet?
It’s a neat white padded cardboard parcel that looks like a packaged book, with nothing that mentions tobacco on the outside.
Am I breaking the law by buying cigarettes from you?
That is a very common misconception, but buying cigarettes online and receiving them by post is perfectly legal. If you still feel funky about this, feel free to research this topic on your own and if you find a law that stops you from purchasing cigarettes online, please let us know.
How come your prices are so low?
It’s because we purchase and send them from poorly developed, Eastern European countries where cigarettes cost a fraction of the price you’re used to pay in the West. There are still huge discrepancies in the standard of living across this world’s countries and as long as this discrepancy persists (as long as you guys keep on borrowing), an arbitrage opportunity will exist and will be exploited.
Are the cigarettes sold on your website genuine?
We bet you’re asking this because of our low prices. Yes, they are 100% original, sealed and produced by their respective trademark owners in their own factories across Europe. All the cigarettes sold on our website are produced either in Ukraine, Greece, Portugal, Moldova or Georgia depending on the brand, and we are buying them directly from the big wholesalers, skipping the middlemen. We also pay all the duty excise taxes locally, so all of them have genuine excise stamps on the packs which you can verify. Please bear in mind that the warning messages on the packs may differ from the ones presented and will most likely be in Romanian, Ukrainian or Georgian language.
Is it allowed legally to purchase cigarettes online?
Of course it is; there is no law against the online purchase of tobacco products.
Do I need to sign for my shipment?
Our packages will not, in most cases, require your signature, but it ultimately depends on your local postie. What we know for certain is that in case you’re not at home at the time of delivery and the package doesn’t fit through the parcel door chute, you will need a valid ID to pick it up from your local post office. This is also why we do not recommend using fictitious names when ordering.
Can I use a fake name for delivery?
We strongly advise against it because you won’t be able to retrieve your package from the post office (if they hold it for you) with your ID and the shipment will then be lost.
What should I do if my question is not listed here?
If your question is not listed here then, fill the form below to contact us!
Do you ship to PO boxes?
Yes, we do. Please keep in mind that shipments have to be signed upon pick-up/delivery.
Help, I’m running out of smokes, can you ship faster?
To our great regret, we cannot offer faster shipping – UPS, FedEx and other express couriers refuse to touch tobacco products. We use Express Mail Service (EMS) and generally urge smokers to place a “refill” order no later than 4 weeks before the current supply runs out. This calculation accounts for possible shipping delays and should keep you out of trouble.